What is community management?
Community management is the comprehensive management of your business' social media platforms. It includes monitoring, contributing to, filtering, measuring, and managing the community as a whole.
Why is community management important?
When managed properly, your social media platforms can be a priceless asset for your business. A well managed social community gives your business another stream for information to flow from and allows for two-way communication with your customers and your business. It also gives you a low-cost way to get instant feedback from customers about current or future initiatives.
How I can help
I have extensive experience building and managing social media communities. I have helped helped clients:
- Set up and identify the voice and strategy of their online community
- Substantially grow existing online communities
- Increase the overall customer engagement with the online community